MOD 10965: IT Service Management with System Center Service Manager

Description

During this five-day course, students will learn the key knowledge needed to deploy and configure System Center 2016 Service Manager. 

With the aid of Hands-on labs, students learn the following:

  • Where Service Manager sits within the System Center 2016 product.
  • What business and technical needs Service Manager is designed to meet.
  • How Service Manager aligns itself with ITIL and MOF.
  • How to architect and implement a System Center 2016 Service Manager deployment
  • How to upgrade an existing Service Manager 2012 R2 environment to System Center 2016
  • How to customize System Center 2016 Service Manager to be in line with corporate standards
  • How to configure Incident and Problem Management
  • How to configure Activity, Change and Release Management
  • How to configure Service Requests
  • How to configure Service Level Management
  • How to customize the Self-Service Portal
  • How to configure Reporting and Analysis
  • How to troubleshoot Service Manager and perform disaster recovery
  • How to create customized Service Manager forms

 

Students who may be interested in this course are cloud and datacenter administrators who are new to System Center 2016 Service Manager and are responsible for deploying, configuring and operating it in their cloud or datacenter. As well as, Cloud and datacenter administrators who are already familiar with Service Manager and want to upgrade their skills to include the new features found in System Center 2016 Service Manager.

 

 

Prerequisites

It is recommended that before taking this course, students must have:

  • Working knowledge of Windows Server and SQL Server.
  • An understanding of the IT management processes which are included with ITIL and MOF.
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THE ACADEMY

1.800.482.3172

FTL: 954.351.7040

MIA: 305.648.2000


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