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Microsoft Dynamics CRM 2016 Online Deployment


The Dynamics CRM 2016 Online Deployment classes explain how to plan deployment and import data, and then move on to account and subscription configuration, storage management, and customization. Aspirants also learn to integrate the setup with existing architecture and technologies, including Office 365, Outlook, OneDrive for Business, and Skype for Business. 

Other covered topics include managing related services, managing mobile apps, email, and server-side synchronization with CRM online. The training focuses on building the knowledge and skills necessary for successful completion of the Dynamics CRM 2016 Online Deployment certification exam.


  • Learn to implement a Microsoft Dynamics CRM Online deployment
  • Learn to manage Microsoft Dynamics CRM Online
  • Learn to manage CRM Online Subscriptions, Instances, and Updates
  • Learn to manage server-side synchronization, emails, and related online services
  • Learn to implement Microsoft Dynamics CRM for Microsoft Office Outlook


Office 365 Administration
Microsoft Office Outlook


Implement a Microsoft Dynamics CRM Online deployment

·   Access Microsoft Dynamics CRM Online

·   Plan a deployment

·   Import data

·   Customize Microsoft Dynamics CRM Online


Configure Microsoft Dynamics CRM Online

·    Configure subscriptions

·    Manage users

·    Synchronize user accounts


Manage Microsoft Dynamics CRM Online

·    Administer Microsoft Dynamics CRM Online instances

·    Describe tenant considerations

·    Manage storage and administrative notifications

·    Describe the Microsoft Dynamics CRM Online update policy


Manage related services

·    Describe related services

·    Integrate Yammer and SharePoint Online

·    Integrate OneNote, Skype, Skype for Business, Office 365 Groups, and OneDrive for Business


Manage mobile device apps

·    Install and use mobile device apps

·    Configure entities for mobile


Implement Microsoft Dynamics CRM for Microsoft Office Outlook

·    Deploy Dynamics CRM for Outlook

·    Configure offline capabilities


Manage email

·    Select an email processing option

·    Track and correlate email

·    Manage mailbox records and email


Manage server-side synchronization

·    Configure server-side synchronization

·    Set up a forwarding mailbox

What's included?

  • Authorized Courseware
  • Intensive Hands on Skills Development with an Experienced Subject Matter Expert
  • Hands on practice on real Servers and extended lab support 1.800.482.3172
  • Examination Vouchers  & Onsite Certification Testing- (excluding 1-day Adobe, 1-day MS Office and PMP Boot Camps) 
  • Academy Code of Honor: Test Pass Guarantee
  • Optional: Package for Hotel Accommodations, Lunch and Transportation

Training Formats

With several convenient training delivery methods offered, The Academy makes getting the training you need easy. Whether you prefer to learn in a classroom or an online live learning virtual environment, training videos hosted online, and private group classes hosted at your site. We offer expert instruction to individuals, government agencies, non-profits, and corporations. Our live classes, on-sites, and online training videos all feature certified instructors who teach a detailed curriculum and share their expertise and insights with trainees. No matter how you prefer to receive the training, you can count on The Academy for an engaging and effective learning experience.


Instructor Led (the best training format we offer)
Live Online Classroom – Online Instructor Led
Self-Paced Video

Speak to an Admissions Representative for complete details

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The Academy is one of the best educational values for today's job market.  I studied hard and got certified (A+ and N+).  Even though I had no prior IT experience, I now have a good job replacing obsolete computers in hospitals throughout the country.  At my job interview, I just slid my test scores and certification across the table to the interviewer, who is now my boss.  I was hired the next day.  

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