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Enterprise Voice and Online Services with Microsoft Lync Server 2013 (20337B)

Description

This five-day instructor-led course teaches how to design and configure enterprise voice in Microsoft Lync Server 2013 and Lync Online services. This course will provide you with the knowledge and skills to configure and manage a Lync Server 2013 on premises, Lync Online in the cloud or in a mixed deployment. In addition, it will provide the skills needed by IT or telephony consultants to deliver a Lync based enterprise voice solution. This course will teach you how to configure Lync Server 2013, as well as provide guidelines, best practices, and considerations that will help you optimize your enterprise voice deployment. This course helps the student prepare for Exam 70-337.


This course is intended for IT Consultants and Telecommunications consulting professionals with at least three months experience designing, planning, deploying, and maintaining solutions for unified communications (UC) with particular emphasis on enterprise voice over Internet protocol (VOIP). The student should be able to translate business requirements into technical architecture and design for a UC solution. The student should also have basic Windows Server 2012 navigation skills.


After completing this course, students will be able to:

  • Design a resilient enterprise voice solution
  • Design and configure network services for Lync 2013
  • Configure Lync Server 2013 voice features
  • Implement emergency voice services
  • Plan and configure a Lync Online or hybrid solution

Prerequisites

Before attending this course, students must have:

·      Minimum of two years of experience with Microsoft Lync technologies or similar telephony systems.

·      Core Solutions of Microsoft Lync Server 2013 or equivalent knowledge of deploying Lync Server 2013 or Lync Online.

·      Experience deploying Lync clients, including end user and common area devices.

·      Familiarity with security, networking and high availability concepts.

·      Experience with monitoring and troubleshooting on Windows Server.

·      Understanding of Active Directory Domain Services (AD DS).

·      Experience managing an application remotely using Windows PowerShell 2.0 or newer.

 

Curriculum

Module 1: Voice Architecture
This module introduce Enterprise Voice features of Lync Server 2013 and discusses all components required to for implementation. A high level architectural design is provided and all relevant components such as mediation servers, gateways, SIP trunks, and PBX are discussed. This module provides students with the technical foundation to plan and deploy the Enterprise Voice workload.

Lessons

  • Architecture and Server Roles
  • Voice Features of Lync Server 2013
  • Site Topologies


After completing this module, students will be able to:

  • Describe the Enterprise Voice features and capabilities of Lync Server 2013.
  • Explain Enterprise Voice architecture and server roles of Lync Server 2013.
  • Define site topologies for an Enterprise Voice deployment.

 

Module 2: Configuring Basic Enterprise Voice Functionality
Basic enterprise voice functionality provides a seamless ability for employees to make and receive phone calls from legacy phones, IP phones, Lync clients, and even mobile devices. A caller just needs to know one number for calling employee or if integrated with Active Directory, just the name.

This module discuss configuration items relevant to Enterprise Voice. At the end of the module, students will have an in-depth understanding of configuration items such as trunks, routes, voice policies, and dial plans. Students will be able to configure Enterprise voice, implement routing and normalization and enable users for Enterprise Voice functionality.

Lessons

  • Introduction to Lync Voice Routing
  • Configuring Enterprise Voice
  • Defining Voice Policies
  • Assigning DID Numbers
  • How to Design a Dial Plan


Lab: Preparing for Enterprise Voice

After completing this module, students will be able to:

  • Create phone number normalization rules based on enterprise dialing habits.
  • Define enterprise voice topology by using Topology Builder.
  • Design and configure a dial plan.
  • Configure voice policies and routes.
  • Manage voice features for users.

 

Module 3: Designing Exchange Server 2013 Unified Messaging Integration with Lync Server 2013
This module discusses the process for integrating Exchange Server 2013 Unified Messaging (UM) with Lync Server 2013. Students also learn about UM dial plan requirements and how to create and configure a UM dial plan. Students learn how to enable a user for UM integration with Lync Server 2013.

Lessons

  • Overview of Exchange 2013 Unified Messaging
  • Integrating Unified Messaging with Lync Server 2013


Lab: Designing Exchange Server 2013 Unified Messaging with Lync Server 2013

After completing this module, students will be able to:

  • Understand how Lync Server 2013 integrates with Exchange Server 2013 UM.
  • Plan for Exchange Server UM requirements.
  • Configure Lync Server 2013 to work with Exchange Server 2013 UM.

 

Module 4: Voice Applications
Basic enterprise voice functionality provides a seamless ability for employees to make and receive phone calls from legacy phones, IP phones, Lync clients, and even mobile devices. A caller just needs to know one number for calling employee or if integrated with Active Directory, just the name. This module discuss configuration items relevant to Enterprise Voice.

At the end of the module, students will have an in-depth understanding of configuration items such as trunks, routes, voice policies, and dial plans. Students will be able to configure Enterprise voice, implement routing and normalization and enable users for Enterprise Voice functionality.

Lessons

  • Call Park Service
  • Managing Calls to Unassigned Numbers
  • PSTN Conferencing
  • Overview of Response Group Services
  • Implementing Response Group Services

Lab: Implementing Enterprise Voice Applications

After completing this module, students will be able to:

  • Describe the purpose of Call Park.
  • Explain the Unassigned Number feature.
  • Describe PSTN conferencing.
  • Describe Response Group Services.
  • Describe the components of Response Group Services.

 

Module 5: Configuring and Deploying Emergency Calling
This module covers the Location Information Server (LIS) and how to implement Emergency dialing and Enhanced 911 (E9-1-1) where appropriate. The module discusses the implementation and configuration of Emergency Services for a Lync infrastructure and explores various configuration aspects of Emergency Services, such as location services, call routing and E9-1-1.

Lessons

  • Introducing Location Information Server
  • Overview of Setup and Call Flow
  • Designing Location Policies
  • Implementing LIS
  • Address Discovery
  • User Experience


Lab: Configuring Location Information Service for Emergency Calling and Enhanced 9-1-1

After completing this module, students will be able to:

  • Describe Location Information Service (LIS).
  • Understand how to set up and implement E9-1-1.
  • Design Location policies for an E9-1-1 implementation.
  • Configure LIS.
  • Understand how location discovery works.
  • Describe the process when a user makes an emergency call.

 

Module 6: PSTN Integration
This module discusses how to connect Microsoft Lync Server 2013 to a public switched telephone network (PSTN) using an existing Public Branch Exchange (PBX), gateway or Internet Telephone Service Provider (ITSP). Connection to the PSTN allows enterprise users to make calls to and receive calls from outside external numbers using the same Lync client used for internal calls.

Later lessons will cover Lync 2013 features to improve managing and interacting with external users connected through the PSTN.

Lessons

  • Connecting to the PSTN
  • Connecting to the Existing PBX
  • M:N Interworking Routing
  • Call Routing Reliability


After completing this module, students will be able to:

  • Connect Lync to the PSTN.
  • Implement M:N interworking routing.
  • Define a reliable route for calls by using the PSTN.          
  • Identify Auxiliary Calling Information passed during call forwarding.

 

Module 7: Lync Server 2013 and Networking
This module focuses on network requirements planning, including Quality of Service (QoS), capacity, conferencing traffic, Edge placement, and bandwidth management. The module also discusses how to plan and deploy Call Admission Control (CAC). Students will learn about Lync networking dependencies, design guidelines, and best practices.

The module also provides background information on CAC and QoS, and design and configuration information. At the end of the module, students will understand the networking requirements for Lync Enterprise Voice, and know how to successfully design, implement and configure Lync for both QoS and CAC.

Lessons

  • Planning for Media Requirements
  • Call Admission Control
  • Planning for Call Admission Control
  • Media Bypass


Lab: Implementing Call Admission Control

After completing this module, you students be able to:

  • Enable Lync Server 2013 for QoS.
  • Enable Call Admission Control.
  • Create network inter-site policies.
  • Enable media bypass.

 

What's included?
 

  • Authorized Courseware
  • Intensive Hands on Skills Development with an Experienced Subject Matter Expert
  • Hands on practice on real Servers and extended lab support 1.800.482.3172
  • Examination Vouchers  & Onsite Certification Testing- (excluding 1-day Adobe, 1-day MS Office and PMP Boot Camps) 
  • Academy Code of Honor: Test Pass Guarantee
  • Optional: Package for Hotel Accommodations, Lunch and Transportation

Training Formats

With several convenient training delivery methods offered, The Academy makes getting the training you need easy. Whether you prefer to learn in a classroom or an online live learning virtual environment, training videos hosted online, and private group classes hosted at your site. We offer expert instruction to individuals, government agencies, non-profits, and corporations. Our live classes, on-sites, and online training videos all feature certified instructors who teach a detailed curriculum and share their expertise and insights with trainees. No matter how you prefer to receive the training, you can count on The Academy for an engaging and effective learning experience.

Methods

Instructor Led (the best training format we offer)
Live Online Classroom – Online Instructor Led
Self-Paced Video

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